W10 - Platform Governance

A major focus this year is strengthening the platform-service attributes of the checkout and merchant wallet. Drawing on the governance and operational approaches used for company-wide shared services can provide useful guidance for this year’s technical planning. For example, SLA as a standard is, strictly speaking, a complete set of service agreement commitments to users. Therefore, establishing a clear and open SLA is a strategic move. For checkout, the SLA could include metrics such as invocation success rate, TTI, payment success rate, and standardized metric ranges across dimensions for different scenarios. The aim is to make it transparent to product lines what level our service guarantees are operating at. Another example is onboarding satisfaction: is there a unified product-and-engineering standard onboarding process and solution, and to what extent can business-specific requirements be accommodated? Are our governance measures for partners sufficient? Clarify and progressively build the operational system for the merchant service platform. The above can serve as reference directions for upcoming strategy formulation.