W10 - Platform Governance

One major focus this year is strengthening the platform-service characteristics of the checkout and merchant wallet. Drawing on the governance and operational approaches of internal shared services can inform this year’s technical planning. For example, SLA as a standard is technically a comprehensive service agreement promised to users. Establishing a clear, public SLA should be a strategic priority. For the checkout, an SLA can include wake-up success rate, TTI, payment success rate, and standardized metric ranges across different scenarios and dimensions. The goal is to let product teams clearly see the level at which our service guarantees operate. Another example is onboarding satisfaction: is there a unified product-and-engineering standard onboarding process and solution, and can some degree of business-customized requirements be accommodated? Are our governance measures for integrators sufficient? Clarify and progressively build the merchant service platform’s operational system. The above points can serve as reference directions for upcoming strategy development.